Terms & Conditions

Effective May 2025

Welcome to The Pilates Corner!

We’re thrilled to have you as part of our community. These Terms & Conditions ensure everything runs smoothly and fairly for everyone. By joining or continuing your membership, booking classes, or attending sessions, you agree to the following:

1. Membership & Payments

Commitment Periods: Choose either a 3-month or 12-month initial term. After this, memberships continue on a rolling 28-day basis.

Payment Frequency: Payments are taken every 4 weeks from your membership start date.

Full-year upfront options are available (receive the 13th cycle free).

Failed Payments: We’ll contact you promptly. Repeated non-payment may result in suspension or cancellation of membership.

2. Cancelling Your Membership

Notice Period: 28 days written notice required (email, letter, or text).

Notice Timing: Cancellations align with the payment cycle. One final payment will be taken after notice is given. Mid-cycle cancellations are not permitted.

Early Termination: Ending a contract early incurs a fee of 50% of the remaining payments due.

Exceptions: At our discretion for serious injury, pregnancy, or relocation.

3. Pausing Your Membership

Standard Pause: One pause allowed every 12 months with 28 days’ notice.

First 28 days are free; further time charged at £15/month.

Exceptional Pause: Medical, pregnancy, or injury-related pauses permitted.

Pause time extends the commitment period.

Membership Spot: Guaranteed during pause, but recurring bookings may not be held.

4. Class Bookings & Cancellations

Booking: Book up to 8 weeks ahead.

Cancellations:

Group classes: Cancel 12+ hours before to retain credit.

Private/clinic sessions: Cancel 24+ hours before to retain credit.

Zoom: Flexible cancellation (most have unlimited access).

Waitlists: If auto-promoted and unable to attend, notify us to reclaim the credit.

5. Unused Credits

Unused credits roll over for 14 days at the end of each 28-day cycle. After this, they expire.

6. Private Sessions & Instructor Cancellations

If a session is cancelled by us, we’ll reschedule or issue a studio credit (no refunds).

7. Refunds & Transfers

Memberships: No refunds for missed classes or unused credits.

Workshops:

Cancel 48+ hours before: Full credit refund or transfer.

Cancel 24–48 hours before: 50% refund as studio credit.

Cancel less than 24 hours: No refund.

Credit Transfers: Discretionary and not standard policy.

8. Health & Safety

All clients must complete a health questionnaire before attending. Inform instructors of any medical changes before classes.

9. Code of Conduct

We expect respectful behaviour towards instructors and other members. Disruption may result in suspension or termination.

10. Amendments

We may update these Terms with reasonable notice.

Updated Terms will be available via email and at the studio.